Redesigning e-Bank Statements

E-statement
Photo by Carlos Muza on Unsplash

Griffin McGahey is the VP of HC3, a customer communications design firm in Birmingham, AL. The company focuses on producing effective designs in key touchpoints between businesses and their customers such as statements and invoicing. Griffin McGahey, along with CEO Thomas McGahey, works to apply data-driven guidelines to the design of digital documents, which can sometimes be challenging, as most of the information has to be produced from within the company.

To address the lack of published information on the subject, Jacques Brosens et al. published a paper detailing guidelines they effectively implemented in the re-design of a large bank’s statements. As more and more institutions and consumers make the transition to digital banking, these and similar guidelines will become increasingly important as a part of effectively communicating with customers.

The guidelines range from positive affect recommendations to usability design. They were published in the Proceedings of the Second African Conference for Human-Computer Interaction: Thriving Communities.

The Benefits of a Glass Conference Room

As the CEO of Pay.claims, Griffin McGahey manages a claims payment firm that helps consolidate multi-channel disbursements into a single digital workflow. Griffin McGahey also holds expertise in the communications solutions industry, and has served as vice president of HC3 since 1999.

HC3 is a communication solutions provider that emphasizes speed, security, and competitive pricing. The firm primarily serves the health care and financial industries, and conducts business out of its Birmingham, Alabama, headquarters. Recently, the building underwent an office renovation project that resulted in a modernized design with additional office space and printing areas. Moreover, the 57,000-square-foot redesign incorporated glass-walled conference rooms, referred to as “war rooms” at HC3. 

Designing offices and conference rooms with glass walls offers many benefits. For example, they help enhance the illusion of space while allowing in more natural light. Natural light in turn helps reduce energy use and boosts employee productivity. 

The transparency provided by glass walls can also boost employee productivity, and encourages accountability. Finally, glass offers design flexibility (such as colors and textures) that can balance privacy and transparency.

NACHA’s Education and Certification Resources for Professionals

An MBA graduate from Vanderbilt University, Griffin McGahey serves as the CEO of Pay.claims and Vice President of HC3 in Birmingham, Alabama. An expert in financial transactions, Griffin McGahey regularly attends the annual National Automated Clearing House Association (NACHA) conference. 

NACHA, a professional membership organization, has represented and advocated for professionals in the financial payments business since its founding in 1974. The organization also offers professional growth programs to help payment professionals advance their industry skills and knowledge.

These programs include the annual payments conference in addition to the Payments Institute, a four-day educational event that takes place in a university format. Moreover, NACHA members have access to several certification programs that include:

AAP - Accredited ACH Professional - a professional certification, the AAP is conferred to individuals who demonstrate knowledge and experience in payment systems. 

APRP - Accredited Payments Risk Professional - another professional certification, the APRP is conferred to individuals that master risk management strategies in the payments industry.

NACHA Certified - a voluntary accreditation program, NACHA Certification is conferred to organizations that comply with standards and best practices established by NACHA.

HC3 Offers Smart Statements

Griffin McGahey is an expert in payment solution who regularly attends the Electronic Payments Association (NACHA) Conference. A member of the Rotary Club of Birmingham, Griffin McGahey applies his expertise as CEO of pay.claims, and as a Vice President at HC3 in Birmingham, Alabama. 

HC3, a communications solutions firm, was founded more than 50 years ago as a bulk mail services business. The firm leverages advanced technology in its business solutions, primarily serving the healthcare and financial industries. In addition to offering payment and customer communications services, HC3 provides a state-of-the-art client statement production system, Smart Statements. 

The Smart Statements system provides access to an on-demand web portal designed with speed, flexibility, and control in mind. With this portal, clients gain turnkey access to customer statement administration. Moreover, the system allows placement of strategic marketing messages. Clients simply log in to the portal and customize statements with advertisements, business branding, and other designs. The system also employs the highest levels of security to prevent unauthorized user access.

The Pizitz: a Birmingham Fixture Restored

Griffin McGahey is the Vice President of HC3, a document outsourcing company that prepares and distributes statements for the financial services and healthcare industries. In addition, Griffin McGahey is the CEO of pay.claims, a digital claims processing service. A resident of Birmingham, Alabama, Mr. McGahey maintains an interest in architecture.

Renovating and reimagining historically significant structures can add architectural charm and distinction to a neighborhood, as demonstrated with the recent renovation of the Pizitz Building in Birmingham. Built in 1923, the Pizitz housed the iconic department store of the same name. Unfortunately, the enterprise that once stood for progress closed in 1988, and the building fell into disrepair.

In February 2017, a completely redesigned and renovated Pizitz reopened with much anticipation. The $70-million design by Wisznia Architecture and Development included six floors of residential space with 143 multifamily apartments.

An 11,000-square-foot mezzanine for office space was added to the structure as well as a ground level food hall. The food hall, continually featuring new culinary talent, is a popular destination for visitors to the district.

The finished Pizitz has boosted the local economy and brought new life to Birmingham’s cultural district. The Pizitz renovation received national recognition when it was named Best Historic Project in the 2018 Marvin Architects Challenge.