How Pay.claims Helps Insurers Manage Claims

The vice president of HC3, Griffin McGahey has been working at the Birmingham, AL-based tech company for almost two decades. Griffin McGahey also became the CEO of another tech services company in 2017, Pay.claims. Pay.claims provides claim management services for the insurance company through web-based and mobile tools.

One of the main benefits that these services confer is that customers have broader choices when it comes to making and receiving payments on claims. Customers can quickly and easily make a claim and choose how they receive payments, including through direct deposit, virtual credit card payments, and printed checks.

Furthermore, Pay.claims reduces friction throughout the entire claim payment process. The review and approval of claims from multiple parties are consolidated into a cohesive digital workflow. Pay.claims provides a single, integrated system that manages payments to both providers and claimants from one source. Payments are instantly reconciled across all channels automatically, eliminating the risk of confusion.

Redesigning e-Bank Statements

E-statement
Photo by Carlos Muza on Unsplash

Griffin McGahey is the VP of HC3, a customer communications design firm in Birmingham, AL. The company focuses on producing effective designs in key touchpoints between businesses and their customers such as statements and invoicing. Griffin McGahey, along with CEO Thomas McGahey, works to apply data-driven guidelines to the design of digital documents, which can sometimes be challenging, as most of the information has to be produced from within the company.

To address the lack of published information on the subject, Jacques Brosens et al. published a paper detailing guidelines they effectively implemented in the re-design of a large bank’s statements. As more and more institutions and consumers make the transition to digital banking, these and similar guidelines will become increasingly important as a part of effectively communicating with customers.

The guidelines range from positive affect recommendations to usability design. They were published in the Proceedings of the Second African Conference for Human-Computer Interaction: Thriving Communities.

The Benefits of a Glass Conference Room

As the CEO of Pay.claims, Griffin McGahey manages a claims payment firm that helps consolidate multi-channel disbursements into a single digital workflow. Griffin McGahey also holds expertise in the communications solutions industry, and has served as vice president of HC3 since 1999.

HC3 is a communication solutions provider that emphasizes speed, security, and competitive pricing. The firm primarily serves the health care and financial industries, and conducts business out of its Birmingham, Alabama, headquarters. Recently, the building underwent an office renovation project that resulted in a modernized design with additional office space and printing areas. Moreover, the 57,000-square-foot redesign incorporated glass-walled conference rooms, referred to as “war rooms” at HC3. 

Designing offices and conference rooms with glass walls offers many benefits. For example, they help enhance the illusion of space while allowing in more natural light. Natural light in turn helps reduce energy use and boosts employee productivity. 

The transparency provided by glass walls can also boost employee productivity, and encourages accountability. Finally, glass offers design flexibility (such as colors and textures) that can balance privacy and transparency.

NACHA’s Education and Certification Resources for Professionals

An MBA graduate from Vanderbilt University, Griffin McGahey serves as the CEO of Pay.claims and Vice President of HC3 in Birmingham, Alabama. An expert in financial transactions, Griffin McGahey regularly attends the annual National Automated Clearing House Association (NACHA) conference. 

NACHA, a professional membership organization, has represented and advocated for professionals in the financial payments business since its founding in 1974. The organization also offers professional growth programs to help payment professionals advance their industry skills and knowledge.

These programs include the annual payments conference in addition to the Payments Institute, a four-day educational event that takes place in a university format. Moreover, NACHA members have access to several certification programs that include:

AAP - Accredited ACH Professional - a professional certification, the AAP is conferred to individuals who demonstrate knowledge and experience in payment systems. 

APRP - Accredited Payments Risk Professional - another professional certification, the APRP is conferred to individuals that master risk management strategies in the payments industry.

NACHA Certified - a voluntary accreditation program, NACHA Certification is conferred to organizations that comply with standards and best practices established by NACHA.