I published “A Look at Best Practices to Facilitate a Tech Conversion” on @Medium https://ift.tt/3kVw8Um
Sunday, August 16, 2020
Thursday, July 9, 2020
Published: HC3 Launches Rapid Deployment System for Emergency Communication
I published “HC3 Launches Rapid Deployment System for Emergency Communication” on @Medium https://ift.tt/3ecZKYD
Saturday, April 11, 2020
How Pay.claims Helps Insurers Manage Claims
The vice president of HC3, Griffin McGahey has been working at the Birmingham, AL-based tech company for almost two decades. Griffin McGahey also became the CEO of another tech services company in 2017, Pay.claims. Pay.claims provides claim management services for the insurance company through web-based and mobile tools.
One of the main benefits that these services confer is that customers have broader choices when it comes to making and receiving payments on claims. Customers can quickly and easily make a claim and choose how they receive payments, including through direct deposit, virtual credit card payments, and printed checks.
Furthermore, Pay.claims reduces friction throughout the entire claim payment process. The review and approval of claims from multiple parties are consolidated into a cohesive digital workflow. Pay.claims provides a single, integrated system that manages payments to both providers and claimants from one source. Payments are instantly reconciled across all channels automatically, eliminating the risk of confusion.
One of the main benefits that these services confer is that customers have broader choices when it comes to making and receiving payments on claims. Customers can quickly and easily make a claim and choose how they receive payments, including through direct deposit, virtual credit card payments, and printed checks.
Furthermore, Pay.claims reduces friction throughout the entire claim payment process. The review and approval of claims from multiple parties are consolidated into a cohesive digital workflow. Pay.claims provides a single, integrated system that manages payments to both providers and claimants from one source. Payments are instantly reconciled across all channels automatically, eliminating the risk of confusion.
Tuesday, December 3, 2019
Redesigning e-Bank Statements
 |
| E-statement Photo by Carlos Muza on Unsplash |
Griffin McGahey is the VP of HC3, a customer communications design firm in Birmingham, AL. The company focuses on producing effective designs in key touchpoints between businesses and their customers such as statements and invoicing. Griffin McGahey, along with CEO Thomas McGahey, works to apply data-driven guidelines to the design of digital documents, which can sometimes be challenging, as most of the information has to be produced from within the company.
To address the lack of published information on the subject, Jacques Brosens et al. published a paper detailing guidelines they effectively implemented in the re-design of a large bank’s statements. As more and more institutions and consumers make the transition to digital banking, these and similar guidelines will become increasingly important as a part of effectively communicating with customers.
The guidelines range from positive affect recommendations to usability design. They were published in the Proceedings of the Second African Conference for Human-Computer Interaction: Thriving Communities.
To address the lack of published information on the subject, Jacques Brosens et al. published a paper detailing guidelines they effectively implemented in the re-design of a large bank’s statements. As more and more institutions and consumers make the transition to digital banking, these and similar guidelines will become increasingly important as a part of effectively communicating with customers.
The guidelines range from positive affect recommendations to usability design. They were published in the Proceedings of the Second African Conference for Human-Computer Interaction: Thriving Communities.
Subscribe to:
Posts (Atom)